Confurr video customer service platform

Allow your customer service agents to rapidly triage cases of damp, black mould and other housing maintenance issues with the simple to use video customer service platform.

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90% of tenants happy to have a video call

This has lead to higher first call resolution, and higher tenant satisfaction

With cases of damp and black mould on the rise x3 in the last 4 years...

.. Confurr has meant 60% of calls did not require a second expert opinion, 37% required a trade intervention for a simple repair

The most severe cases of black spot mould...

..can be identified early and preventative measures expedited to ensure the safety and good health of tenants, prior to follow up inspections

Where survey is required....

..Confurr has enabled councils to identify and prioritise according to the severity

Confurr is now being rolled out to support other maintenance functions, such as roofing works, emergency works and out of hours support.

With a reduction in issue resolution times from many weeks to a few minutes, the net result is a much improved tenant satisfaction rating, along with a much reduced dependency on temporary staff to survey the issues at hand

Customer Service Agents send out a text link to tenants

Customer service agents text a link to the tenant to immediately engage in a recorded* video call ** so that issues can be triaged and remedial works planned immediately, reducing the time from weeks to minutes

Importantly, Confurr allows the personal contact information of your agents, such as phone number and email address to be protected

*optional **all web based - no app download

Confurr ensures a smooth engagement

Confurr controls the video engagement process ensuring that it is seamless for agent and tenant to escalate to a video call with the click of a button, without passing on sensitive agent contact information, or having to manually set up a video meeting.

Designed and built around Local Authority and RSH workflows

Designed in conjunction with Customer Service Requirements in the assessment and maintenance of Social Housing, Confurr will support your way of working

Join us for our next Confurr demo webinar on the 19th of April at 10.00-10.30

james@confurr.uk